1&1 Reviews

1&1 Review by Silver2treasure, September 16, 2008

• Overall Rating
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• Reliability
• Support Not Rated
• Price

The best advice I can give is don’t use them. I have had a web shop and now have a Business Hosting Plan. They put several restictions on each plan forcing you to upgrade for such things as additional msql databases. Get a problem and you will be emailing a variety of poor mannered assistants who repeat previous replies and fail to read your email questions. I changed plan by email and ended up spending hours on the phone to a variety of customer support assistants.
I now have another problem with them and as I write this I have just convinced myself I am stupid to stay with them. I shall brave the hassle and take my business elsewhere.

1&1 Review by Jack, September 29, 2008

• Overall Rating
• Features
• Reliability
• Support
• Price

The very first web address I ever registered was with 1&1 and now I regret it very much. I had forgotten that I even had the account

Couple of days ago I got a call from a collection agency. I thought it was a scam at first, but it turns out that 1&1 had sent my account to collections (the card I had them on expired quite some time ago).

Of course, I’d never heard anything from 1&1 about this, but my email does work because I get a bunch of adds from them. So I contact 1&1 asking what this is about. After finally getting to the supervisor, he informs me that they sent me 3 emails, and called my house to let us know of this debt, before I was sent to collections.

Thing is, my wife and I have a very nice collection of all the emails we get, for situations just like this, so I have him walk me through the date for each one. Funny thing, although I got email on those days, it wasn’t from 1&1.

I tried to work with him, from the beginning I was willing to pay the original amount, but not the late fees, but as their billing supervisor put it, “we have enough to show legally we tried to contact you.” In other words our computers shows we tried, and our lawyers will back it up.

So if you’d like good customer service and a good product 1&1 is NOT the way to go. On the other hand if you’re really looking for legality and poor customer service you’re going to love 1&1.

I am so glad i went whit hostgator for the rest of my sites, nothing but a good experience so far.

Enjoy,

1&1 Review by James Lawrence, December 22, 2008

• Overall Rating
• Features Not Rated
• Reliability Not Rated
• Support Not Rated
• Price Not Rated

I canceled service with 1&1 internet, by transferring an internet domain from 1&1 to Godaddy.

Following that, I never heard a word from 1&1.

In November, I recieved a letter from a collections agency who is attempting to collect $25.94. When pressed, they claim I was delinquent on $6.95 from 1&1, and the balance is a collections fee.

At this point, I had not received a single e-mail, fax, or letter from 1&1 regarding any late invoice - ESPECIALLY considering I canceled the service, and I was extremely confused considering the domain I had was $6.95 a month.

I spoke with 1&1. She explained that although the domain was transferred, the actual cancellation of the domain hosting was processed 5 days after the renewal date, thus explaining why I owed $6.95.

She could not explain why I did not receive any communications, other than to say they send out a “SINGLE” e-mail, and if the bill is not paid, then the collections process starts. I did not receive the e-mail, and even if I did, I asked how would I know to pay it since I had canceled the service. Why do they not send a warning notice?

She had no responses to this, other than to tell me I had to pay the full $25.94 to the collections agency.

I am the President of a Technology company, and for an innovator like 1&1 to treat their customers like this - that’s a real travesty.

In speaking with the collection agency, they told me they process all 1&1 claims, that there is no point in talking to them, and that my credit would be ruined if I did not pay the $25.94.

This entire process - to be honest - reeks of fraud and mis-representation. How many other consumers are getting mis-treated like this. Doesn’t 1&1 have a legal duty to communicate with the consumer before taking on $17 in fees and sending you to collections.

By their own admissions, they send a single e-mail and then send to collections. Non-withstanding the collections practices, is it legal for a company to charge you for a full year of services when you have already cancelled them and the only delay is “PROCESSING TIME” which is under their control.

It all seems very unethical to me.